Shoppers can send a question straight from the product page. You manage all questions from a dedicated admin panel, reply there, and the customer gets your answer by email.
Features
- “Ask a Question” form on product pages: name, email, question and an optional phone number.
- Admin grid to manage and reply to questions.
- Email notifications: confirmation to the customer, the answer to the customer, and a new-question alert to the admin.
- Configurable email templates so messages match your brand.
How it works
- The customer clicks “Ask a Question” on a product page and submits the form.
- You get a notification email.
- You answer from the admin panel.
- The customer receives the answer by email.